Digital Tools for Member Engagement

We’re connecting members to their health care benefits more effectively than ever

We offer a suite of digital tools that will helps them make smarter health care decisions, providing them with the information they want, when they want it, and on the device they want it. These tools include:

Personalized member portal

All of a member’s personal health information comes together on Our secure member website is fully authenticated, mobile-friendly and provides search capability for all provider types. Members can manage their coverage and pharmacy benefits, as well as take charge of their health and update their personal information.


Tufts Health Freedom Plan has teamed up with Teladoc® to provide our members with access to talk to doctors or therapists by web, phone or mobile app 24/7/365. Telehealth is a convenient, affordable way to access quality care for general medical, behavioral health and dermatology services. With telehealth, you and your employees can connect from the comfort of home, during their lunch break or while traveling throughout the country. They can even get a prescription sent to their local pharmacy, when medically necessary.

Targeted text notifications via MyWire

MyWire is a text-based messaging service that sends targeted notifications about a range of health care-related topics to members who opt in. This personalized mobile communications experience provides members with an easier way to find support, stay informed and get things done. They can maximize their membership with actionable and timely information about:

  • Ways to save with exclusive member-only discounts
  • Health and wellness reminders about annual visits, screenings, and flu shots
  • Access to care 24/7/365 with Telehealth or Nurse24, our nurse line
  • Chronic condition management programs if/when they or a family member need support



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